FAQ

Q. Where is the REQUEST PAYMENT button?

A. There isn’t any request payment button. We pay automatically each Monday Eastern Time (GMT -5) if you have reached the minimum balance needed for payment the day before.

Q. It’s Monday and I haven’t received my payment yet. Where is my payment?

A. We make payments every Monday on Eastern Time (GMT -5) by alphabetical order. All payments will be completed around Monday 7:00 PM SERVER TIME. Please remember that the time of the day changes according to the place where you live. If you live in Asia or Oceania it’s probable that your payment will arrive on Tuesday.

Q. It’s Monday and I have reached the minimum balance needed for payment. Why haven’t I been paid yet?

A. We pay according to the balance that you have accumulated before Monday Eastern Time (GMT -5). This means that you must reach the minimum balanced before Sunday 23:59 Eastern Time (GMT -5). IF you haven’t reached minimum balanced needed for payment by this time, you will be paid next week.

Q. I have an error that says "You are not logged in to your account". Why is this?

A. If you have this error is because you have been temporarily suspended. You might have been pressing “Don’t Know” too many times. Please read the Rules and Tips before proceeding. Your account will be reactivated in a few minutes. If you continue with these activities, your account may be permanently suspended.

Q. I have been banned because of "Kickouts". Why?

A. It seems that you haven’t been working fast enough. The image timer is running out before you submit the text. Please send us an email if you’re getting kicked out before the timer expires or when you’re not working on images. In all other cases, please try to work faster.

Q. Images are not showing up fast enough. The timer starts and the image takes a few seconds to appear! Why is this?

A. It seems that there’s a connectivity problem between your internet connection and our server. Please try to work using a different internet connection and see if the problem persists. You must upgrade your internet connection or change internet providers if you want images to show up faster.

Q. I want to change my payment details. How can I do this?

A. Sorry. We instructed you on registration that changing payment details is not allowed. We can make an exception on the following two cases:

• You insterted WMID instead of WMZ when you chose Webmoney.
• You have selected Western Union and you wish to change to another payment type.

Q. My payment got a fee deducted. Why do you deduct money from my payment?

A. Some of the payment options we have charge a transaction fee. When receiving payment, these fees will be deducted from your account. The fees you have to pay sometimes vary according to the country that you live in. Please take into account that these fees are not collected by us, they are collected by the payment processor that you selected.

Q. I need some help with the affiliate system.

A. Please look into our Affiliate Guide for more information.

 

Captcha.Trader:

Frequently Asked Questions

Do you have a refund policy?

Yes, a full refund is provided upon request within seven days of purchase given that fewer than 200 credits are used. Otherwise, a proportional refund less the processing fee is provided.

What are the current credit exchange rates?

You earn 7 credits for solving a text recognition CAPTCHA and 3 credits for solving an image recognition CAPTCHA. It costs 10 credits to solve a text recognition CAPTCHA and 5 credits to solve an image recognition CAPTCHA.

Why aren't any CAPTCHAs showing up on the Earn Credits page?

This means there aren't any submissions at the current point in time. Wait a bit, and you'll move up in your place in line and you should get a job soon.

Why didn't I get credited for a CAPTCHA I entered correctly?

Just because you entered it correctly doesn't necessarily mean you'll get credited. The response also has to be sent to the other person, and if the response is never sent, then you're not credited. You can help lessen this problem by solving the CAPTCHAs faster.

What's a passkey?

If you don't feel comfortable giving out your password to applications, you can give out your passkey instead. Both work as authentication credentials. Say, for instance, if you have a lot of credits on your account and you're afraid that an application you're using might steal your password. Where the password box is, just enter your passkey and it'll work just like a password.
Your passkey is generated based on your password, so be aware that when you change your password, your passkey will change as well.
The downside to using a passkey is that it's not easy to remember if you remember your password, so if you feel comfortable giving an application your password, it might not be worth the effort to get your passkey.

Can I have multiple accounts?

Yes, you are permitted to have multiple accounts, but you cannot transfer credits between accounts.